LOADING
Back to Help

Loading a Prepaid Card Help

Registration
Yes, if you are a first time client you must register with a valid email address. There is no charge to open an account. Registration takes about one business day, and you may return to Topmeup after you receive the email confirmation of your verified profile. Following successful registration, returning users must use the same email address and card validation information to access TopMeUp.

Did this answer your question?

Thank you for your feedback.

We have a simple verification process for first time users that takes up to 1 business day. By registering, you agree that we may contact you by email or phone to complete the verification. You will receive an email notification when verification is complete.

Did this answer your question?

Thank you for your feedback.

Please call the cardholder support phone number on the back of your card and confirm that your personal information on file is correct before trying again.

Did this answer your question?

Thank you for your feedback.

There are 2 main reasons why you were not approved:
(1) we require additional information from you indicated in the unapproved email
OR
(2) this decision is final and we cannot provide you with any details due to security reasons.

Alternatively you can purchase vouchers in-person using the store locators below:

Did this answer your question?

Thank you for your feedback.

Loading
Typically the loading takes just a few minutes, but it can take up to one business day.

Did this answer your question?

Thank you for your feedback.

Upon successful registration, your limit will be assigned and communicated to you via email.

Did this answer your question?

Thank you for your feedback.

All sales are final, there will be no refunds, exchanges and cancellations.

Did this answer your question?

Thank you for your feedback.

Payments
If you receive notification from us that your e-Transfer is pending, our Service Representative will contact you to help resolve the issue. Please note e-Transfers may fail due to a variety of reasons; here are a few common ones:
  • The name on the bank account does not match the name you registered on TopMeUp
  • You re-used the security question and password on another order that contains a different amount or selection of vouchers from your previous order
  • The security questions and password does not match what is shown (case sensitive)
  • You’ve reached your bank e-Transfer limit
  • You’ve reached your TopMeUp transfer limit

Did this answer your question?

Thank you for your feedback.

There are a number of steps you can take to make sure your e-Transfer processes successfully:
  • Make sure the name on your bank account matches the name you registered on your TopMeUp account
  • Make sure the amount matches your order amount
  • Check with your bank to ensure that you have not exceeded your transfer limits.
  • Make sure you copy the security question/answer generated on the TopMeUp and paste to the e-Transfer form in your online banking.
  • If you are adding TopMeUp as a new recipient for e-Transfers, your financial institution may require you to validate that you are requesting this addition. Make sure you verify the request by checking your email or text messages from your bank.

Did this answer your question?

Thank you for your feedback.

Our Service Representative will reach out to you to resolve the issue. However, you may also choose to cancel the transfer through your bank and send another one. You will be responsible for any cancellation fees your bank may impose.

Did this answer your question?

Thank you for your feedback.

For Canada Post Prepaid Reloadable Visa Card, we offer Interac e-Transfer as a payment method.

For Canada Post Cash Passport Mastercard, we offer Interac e-Transfer and Visa/Mastercard Debit as a payment method.

Did this answer your question?

Thank you for your feedback.

No, we cannot access your bank account and we do not store any bank card or bank account data. 

Did this answer your question?

Thank you for your feedback.

Other Questions
For information on the Canada Post Prepaid Reloadable Visa Card, please visit canadaprepaidcard.ca For information on the Canada Post Cash Passport Mastercard, please visit cashpassport.ca

Did this answer your question?

Thank you for your feedback.

Monday to Friday from 8:00am to 8:00pm EST and Saturday to Sunday from 10:00am to 6:00pm EST

Did this answer your question?

Thank you for your feedback.

Payment Source Inc. and our brand TopMeUp, want to communicate with you only if you want to hear from us so we will only send you commercial electronic communications if you’ve given us your consent to receive them. If you later prefer not to receive communications from us, you can let us know by following the "unsubscribe" link provided in emails sent to you.

If you unsubscribe from commercial electronic communications from Payment Source, you may continue to receive transactional and account-related messages.

Did this answer your question?

Thank you for your feedback.