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eGift Cards Help

Registration
Yes, if you are a first time client you must register with a valid email address. There is no charge to open an account. You will be asked to provide some identification as part of the registration process. Registration takes about 1 business day, and you may return to Topmeup after you receive the email confirmation of your verified profile. Following successful registration, returning users must use the same email address to purchase eGift Cards.
We have a simple verification process for first time users that takes up to 1 business day. By registering, you agree that we may contact you by email or phone to complete the verification and deliver your order. If you're not registered, you'll be prompted to enter your name, address, and an image of your government-issued photo ID (Passport, Driver's License, etc.).
There are 2 main reasons why you were not approved:
(1) we require additional information from you indicated in the unapproved email
OR
(2) this decision is final and we cannot provide you with any details due to security reasons.

Alternatively you can purchase vouchers in-person using the store locators below:
Orders
If you are an approved TMU user, and there are no problems regarding your payment method, your eGift Cards will be delivered to you within a few minutes.
An email will arrive at the email address that you entered on the first page under the heading 'Enter Your Email' . Our email will arrive to you shortly after you complete payment for your order by Visa Debit, Mastercard Debit, Interac Online or e-Transfer. Your email is used to validate both your identity, as well as to send your eGift Cards.
Upon successful registration, your limit will be assigned and communicated to you via email. As you continue making purchases and the longer you are a customer with us, your daily limit will increase.
All sales are final, there will be no refunds, exchanges and cancellations.
With no exceptions, refunds will not be processed at Canada Post locations. Purchases using the ‘Pay In Person’ method are non-refundable.
No, it's email only.
Payments
If you receive notification from us that your e-Transfer is pending, our Service Representative will contact you to help resolve the issue. Please note e-Transfers may fail due to a variety of reasons; here are a few common ones:
  • The name on the bank account does not match the name you registered on TopMeUp
  • You re-used the security question and password on another order that contains a different amount or selection of vouchers from your previous order
  • The security questions and password does not match what is shown (case sensitive)
  • You’ve reached your bank e-Transfer limit
  • You’ve reached your TopMeUp transfer limit
There are a number of steps you can take to make sure your e-Transfer processes successfully:
  • Make sure the name on your bank account matches the name you registered on your TopMeUp account
  • Make sure the amount matches your order amount
  • Check with your bank to ensure that you have not exceeded your transfer limits.
  • Make sure you copy the security question/answer generated on the TopMeUp and paste to the e-transfer form in your on line banking. ** Important** You must update the security questions/answer for every e-Transfer you send.
  • If you are adding TopMeUp as a new recipient for e-Transfers, your financial institution may require you to validate that you are requesting this addition. Make sure you verify the request by checking your email or text messages from your bank.
Our Service Representative will reach out to you to resolve the issue. However, you may also choose to cancel the transfer through your bank and send another one. You will be responsible for any cancellation fees your bank may impose.
We offer Visa and Mastercard Debit, Interac Online, Interac e-Transfer and Pay in Person at Canada Post (for selective products) as payment options.
These convenience fees are associated to the cost of using Visa or Mastercard as a payment method to fund your purchase. There are no convenience fees when using e-Transfer; however, your bank may impose fees to send or cancel e-Transfers. Check with your bank for details.
No, we cannot access your bank account and we do not store any bank card data.
Other Questions
When you select an eGift Card to purchase all relevant information will be available about the specific eGift Card.
Monday to Saturday 9:30 to 6:00 PM EST / 12:30 - 9:00 PM PST